Frequently Asked Questions

Please find the frequently asked questions for registration on Haleon Health Partner below.

If you have any general enquiries not answered by these or need to report on product quality or on an adverse event, please visit our Contact Us page.

HELP LOGGING IN

I can't log into the Haleon health partner site

There may be a problem with your computer / smartphone. Try deleting your browsing history. Then unblock the pop-up in your browser settings.

* Please check the site of each browser for how to delete and unblock pop-ups.
If I make a mistake entering my password multiple times, will my account be locked?

We will not lock your account for failed password attempts.

REGISTRATION QUESTIONS

Can I register multiple accounts with the same professional registration number?

No, you can only register one account with your professional registration number. If you work at multiple facilities, please register the main facility.

REGISTRATION ISSUES

I registered for an account, but the registration screen does not change.

Please check the registration screen again to see if all the required fields have been entered. If there are any unfilled items, "Enter required" is displayed in red.

UPDATING YOUR ACCOUNT

Can I change my registration information (registered Email address, registered address, etc.) ?

You can update your details from the MyAccount page. However, you will not be able to change your email address that you have registered with, if you do need to change your email address you will need to delete your account and register again.

EMAILS & COMMS

Can I resend the account registration confirmation email?

If you need a new account registration confirmation email, log in to the Haleon Health Partner site and resend the confirmation email from the account registration confirmation screen (pop-up screen).
I registered for an account, but I haven't received an email.

Step 1

Your email service may treat emails from Haleon Health Partners as junk email. Please check if there is any mail from Haleon Health Partner in your junk mail folder.

Step 2

Add the Haleon Health Partner domain "haleonhealthpartner.com" to your email service's allowed list. Alternatively, please set the reception permission of the following e-mail address. "email@info.haleonhealthpartner.com"

* Contact your mobile phone company, provider, or manufacturer for setting changes.
I can't press the button (link) in the received email.

If the email format is "text email", the button (link) will be disabled. Please change the settings of your email software so that you can receive "HTML emails".

* Contact your mobile phone company, provider, or manufacturer to change the settings.