Frequently Asked Questions

Please find the frequently asked questions for registration on Haleon HealthPartner below.

If you have any general enquiries not answered by these or need to report on product quality or on an adverse event, please visit our Contact Us page.

HELP LOGGING IN

I can't log into the Haleon HealthPartner site

There may be a problem with your computer / smartphone. Try deleting your browsing history. Then unblock the pop-up in your browser settings.

* Please check the site of each browser for how to delete and unblock pop-ups.
If I make a mistake entering my password multiple times, will my account be locked?

We will not lock your account for failed password attempts.

REGISTRATION QUESTIONS

What option should I use to register?

If you are a Dental or Medical professional, please attempt to register using Licence Number first which would be proved by the provincial college. Please provide the 2-letter Province code followed by license number e.g. AB123456. Codes: BC, AB, SK, MB, ON, QC, NS, NL, NB, PE, NU, NT, YT. This should allow us to automatically verify your account, saving you time and allowing you to order samples immediately.

Sometimes we are unable to validate your account automatically against our records. If this is the case, additional form fields will appear to capture more information.
What is manual registration and when should I use it?

If you don’t have a Licence Number, or we are unable to verify your account automatically using your Licence Number. You will need to register manually. With manual registration, it can take 7-10 business days for us to validate your account before samples can be ordered, but you can still enjoy the rest of the site while you're waiting. If there are any queries during the waiting process, you can contact Ashfield for more information: GSKHealthPartner.Canada@ashfieldhealthcare.com
Can I register multiple accounts with the same medical registration number?

No, you can only register one account with your medical registration number. If you work at multiple facilities, please register the main facility.
Can I register with the Dental Association, Dental Hygienist Association, or corporate name?

No, please register with the name of the facility you work for.
I don’t know why I’m registering do I have to give my details to look at the samples available.

Correct, you will need to be registered and verified as an HCP (Health Care Professional) to access our samples page to browse and order product samples.
I’ve registered but I don’t know how long I’ve got to wait to be verified.

Verification will take up to 7-10 business days while we check the details provided during registration, you will be able to interact with all the features of Haleon HealthPartner except for samples. If you have further queries, please contact Ashfield for more information: GSKHealthPartner.Canada@ashfieldhealthcare.com

MANUAL REGISTRATION

What is manual registration and when should I use it?

If you don’t have a Licence Number, or we are unable to verify your account automatically using your Licence Number. You will need to register manually. With manual registration, it can take 7-10 business days for us to validate your account before samples can be ordered, but you can still enjoy the rest of the site while you're waiting. If there are any queries during the waiting process, you can contact: HaleonHealthPartner.Canada@ashfieldhealthcare.com.
Why can’t I skip a step during manual registration?

You can only move to next step until all mandatory fields in existing step are successfully filled in without any errors. You need to complete all earlier steps before moving to next step.
How do I search for a practice address?

You can type any of the key word from your address. Address keeps refining as you type, thus pick the most appropriate address.
What to do when I can’t find my address in the lookup options?

You can choose to enter address manually by clicking on ‘Or click here to Enter Address Manually’ or ‘Enter Address manually’.
What to do if I face a technical error during registration?

Please try to register again after some time. If the issue persists, please reach out to HaleonHealthPartner.Canada@ashfieldhealthcare.com.
How do I go back to Professional ID registration process from manual registration process?

You can move back to Professional ID registration process by clicking ‘Back’ button/s in Manual registration process.
Do I need to complete all the steps to manually register?

Yes, you must complete all steps in sequence to successfully register in manual registration process.
Can I go back and edit my information in previous steps?

Yes, you can go back and edit your information in previous steps by clicking on the back button. Once you have completed the registration process and entered your password, revisiting the previous step is not allowed.
What if I accidentally close the registration form before completing all the steps in manual registration?

If you accidentally close the registration form before completing all the steps, your details may be lost. In case you close the form accidentally, you may need to start the registration process again and provide all the necessary details once more.

REGISTRATION ISSUES

I registered for an account, but the registration screen does not change.

Please check the registration screen again to see if all the required fields have been entered. If there are any unfilled items, "Enter required" is displayed in red.
I can’t be matched with my Professional ID when using the first validation method.

Please use the ‘Manual Registration’ method as we likely don’t have your details on record to instantly verify you. Once complete you will be able to interact with the all the features of Haleon HealthPartner except for samples, which will take up-to 7-10 business days for HCP verification.

UPDATING YOUR ACCOUNT

Can I change my registration information (registered Email address, registered address, etc.) ?

You can update these details from the My Profile page after log-in. This section also now includes the ability to change your Email Address, if required. Please be aware that once you change your email address, you will not be able to login with your old email account.

EMAILS & COMMS

Can I resend the account registration confirmation email?

If you need a new account registration confirmation email, log in to the Haleon HealthPartner site and resend the confirmation email from the account registration confirmation screen (pop-up screen).
What is "communication settings"?

Use the communication settings to consent to the use of personal information for the purpose of delivering information. If you check "Agree", you will be notified of new products and communications.
I registered for an account, but I haven't received an email.

Step 1

Your email service may treat emails from Haleon HealthPartners as junk email. Please check if there is any mail from Haleon HealthPartner in your junk mail folder.

Step 2

Add the Haleon HealthPartner domain "haleon.com" to your email service's allowed list. Alternatively, please set the reception permission of the following e-mail address. "Noreply@info.gsk.com"

* Contact your mobile phone company, provider, or manufacturer for setting changes.
I can't press the button (link) in the received email.

If the email format is "text email", the button (link) will be disabled. Please change the settings of your email software so that you can receive "HTML emails".

* Contact your mobile phone company, provider, or manufacturer to change the settings.